At Lorina Store, we are committed to making your experience with us exceptional from the moment of order until after receipt, because we believe that elegance begins with the smallest details. Your satisfaction is our goal, so we offer a flexible and clear exchange and return policy, ensuring peace of mind and a distinguished shopping experience.
1. Exchange and Return Conditions
You can request an exchange or return of the product within 24 hours of receipt, provided that:
- It is unused.
- In its original condition with proper packaging.
Eligible cases include:
- Incorrect size: We will gladly replace it with the appropriate size.
- Manufacturing defects or damage: The product will be replaced with another product of guaranteed quality.
2. Custom-made Products
Products that are customized, such as natural wood or adding a name or special phrase to products, cannot be returned due to their tailored nature.
However, if there is a manufacturing defect, we guarantee replacement with a new piece that meets your expectations.
3. Non-customized Products
Non-customized products can be returned or exchanged within the specified period, provided they are unused and in their original condition.
4. Exchange and Return Options
After inspecting the product and ensuring it meets the conditions, you can choose:
- Refund the product value via the same payment method used.
- Exchange the product for another product of the same value.
- Change the size to ensure your perfect comfort.
5. Important Note
The customer bears a small shipping fee of 25 per direction for exchanges or returns, unless the reason is a manufacturing defect or an error on our part, in which case we bear the full cost for your convenience.
If the finish of accessories changes, the entire product is replaced to ensure your complete satisfaction.
5. Rescheduling Orders
For natural roses orders:
You have the right, under certain circumstances, to request us to reschedule your order. We understand and will do our best to accommodate your request.
You can reschedule the order if it has not yet been prepared.
If your order has already been prepared, you can reschedule it for up to 48 hours only, to ensure delivery of the best products with the highest quality.
Please note that all edible and drinkable items are excluded from the above.
6. How to Submit an Exchange or Return Request
To contact us and request an exchange or return, we are happy to assist you via WhatsApp at 0539818223, where we will respond within 24 hours and meet all your needs in the best way.
